Shipping policy
Processing Time Order Processing All orders are processed within 1–3 business days. Orders placed on weekends or UK public holidays will be processed the next working day. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United Kingdom)
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days
Free standard shipping on all UK orders over £25.
European Union
- Standard International Shipping: 5–10 business days
Please note that since Brexit, orders to EU countries may be subject to local import duties and taxes upon arrival. These charges are the responsibility of the customer unless otherwise stated at checkout.
United States & Canada
- Standard International Shipping: 7–14 business days
Customers are responsible for any applicable customs fees or import duties upon delivery.
Australia
Standard delivery: 10–20 business days
Import duties and taxes may apply and are the responsibility of the customer.
Order Tracking Once your order has shipped, you will receive an email with tracking information.
Please allow 24–48 hours for tracking information to update.
Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, please contact us at info.candl@mail.com and we'll investigate with the carrier promptly.
Returns & Refunds For information on returns and refunds, please visit https://candlhome.store/policies/refund-policyReturn & Refund Policy.
Contact Us For any shipping enquiries, please reach out to us at info.candl@mail.com.